Frequently Asked Questions
How can we help you?
General Questions
We primarily serve South Wales and the South West of England, including major cities and surrounding areas. If you're unsure if we cover your location, please contact us.
Our standard working hours are Monday to Friday, 8:00 AM to 5:00 PM. However, we offer 24/7 emergency services.
You can get a quote by contacting us via phone (01443 548478), email ([email protected]), or through the contact form on our website. We'll usually arrange a site visit to provide an accurate assessment.
Yes, we are fully insured and hold all necessary certifications, including NAPIT and CHAS. We are also TrustMark registered. This ensures all our work meets the highest industry standards.
Electrical Services
We provide a comprehensive range of electrical services, including lighting
design and installation, electrical maintenance, power system upgrades,
emergency lighting, and fire alarm system installations. Our team handles both
commercial and industrial projects.
We provide upfront pricing after a thorough on-site assessment. This ensures transparency and avoids hidden costs.
Yes, we offer 24/7 emergency electrical services to address urgent issues.
Yes, we provide Electrical Installation Condition Reports (EICR) for landlords, businesses, and homeowners to ensure electrical safety and compliance.
Yes, we specialize in energy-efficient solutions like LED lighting upgrades, smart home controls, and infrared heating. We can assess your current setup and recommend improvements.
Fire Safety Services
We offer fire alarm installation and maintenance, emergency lighting, and regular safety inspections.
Fire alarm systems should be inspected and tested at least annually. More frequent testing may be needed depending on regulations and your system.
Yes, we provide installation, testing, and maintenance of emergency lighting systems to ensure compliance and safety.
Fire alarm systems need annual inspections, component testing, battery replacements, and software updates. We provide full maintenance services.
Billing and Payment
We accept various payment methods, including bank transfer (BACS), credit/debit cards, and, in some cases, cheques. Specific payment terms will be outlined in your quote/contract.
For larger projects, we may be able to offer staged payments. This will be discussed and agreed upon before work commences.
Payment terms are typically outlined in our invoice. For smaller jobs, payment is usually due upon completion. For larger projects, we may require a deposit and staged payments.